General Conditions

These General Conditions are applicable to every visit to our shop and to all agreements and arrangements made at Gallery Lood om oud glas^®. In these conditions you will be appointed to other information pages in this web shop (www.loodomoudglas.nl hereafter also mentioned as: 'The Website' and 'Lood om oud glas'). By ordering at the website you acknowledge to agree upon these terms & conditions.

Ordering & Buying Agreement

On the products and information pages on this website you can find the specific information regarding our ordering process as well as the ways you can order. An order is only valid if Gallery Lood om oud glas^® is able to decisively determine your invoice and delivery address. By ordering comes a 14 days guarantee period as meant in art. 7.45 of the Dutch Civil Code. From the day you received your order you have 14 days to assess if the ordered items are to your satisfaction and to inform Gallery Lood om oud glas^® if you are to return your order. After this period the buying agreement (order agreement) becomes definite (final) and you officially become the owner of the product. In individual cases Gallery Lood om oud glas^® can decide to refuse orders. Paul Mitchell-online will motivate such a decision only after receiving your written request.

Prices and Special offers

Gallery Lood om oud glas^® guarantees that the special prices and offers mentioned on this website and in possible by us distributed mailings, will not be raised during the given period for that action or special offer, unless legal measures force us to increase the prices. All offers apply to the stock on hand. Gallery Lood om oud glas^® cannot be held responsible for any printing or programming errors on this website or in any of our mailings.

Returns

You have a 14 days Guarantee to decide whether to keep or return the product! Our 14-day returns guarantee means that - starting at the date of delivery - you will have 14 days to decide whether to keep or return the product. After these 14 days the buying agreement will be final.

Items can only be returned to us for replacement without any charges if it concerns damaged, defective or incorrect items and only within 14 days after the delivery date. You do however first have to contact our customer service about this! In all other cases concerning replacement (changing) of items all delivery as well as returning costs will be charged.

After the 14 day Guarantee period you cannot return the item to us any longer. It is also your responsibility to proof that you are returning the item within the 14 days guarantee. You therefore have to hold on to the (mail) delivery slip with a specified delivery date or any other official document proofing such.

Payment

All payments have to be done up front and all at once including additional delivery costs. Making a payment is however very easy at our website. We also offer online-payment in cooperation with the known PayPal system. Our system meets the highest within the IT applying requirements and security standards and we do all we can to stay up-to-date with the latest developments. We do the best we can to provide the most accurate overview of the total amount of your order.

Delivery

As soon as we received your payment your order will be processed and delivered as soon as possible on the - by you provided - address for delivery. In case of a course we will contact you as soon as possible to discuss and plan the dates and time. For the delivery of your order on the by you provided address we use the known and secure services of TPG.

Although the delivery dates are provided without any engagements, Lood om oud glas always tries to realise the announced delivery dates. It can be that for an unforeseen reason your order is not deliverable or only at a later date that indicated. If - for any reason - delivery appears not possible within the indicated period, you will receive notice. In such case you are entitled to cancel your order and you will obtain a full refund if payment had been made. Lood om oud glas cannot be held responsible for any damage in relation to the consequences of the delayed delivery.

In case you moved or request another delivery address, it is your responsibility to keep your account details up-to-date. You can change your account details by logging into your account (button on top). In case you did not inform us (in time) a delivery at the last to Lood om oud glas provided delivery address will be considered as a valid delivery. We are not responsible for any damage that you might suffer in case that the delivery has not taken place on your actual (real) address.

Liability

Gallery Lood om oud glas^® shall be liable only for damage you have suffered if this damage can be attributed to Gallery Lood om oud glas or if it is damage for which the liability will mandatorily be assumed by Lood om oud glas. Gallery Lood om oud glas is not liable for the consequences of incorrect or incomplete information on its website or in its mailings. Neither is Lood om oud glas liable for the consequence of incorrect or incomplete use and application of our products and their appurtenances and accessories, or the consequences of not following the information, tips and directions for use on this website, in mailings or in the brochure included with the product.

Purely financial damage and immaterial damage will not be indemnified. You guarantee Gallery Lood om oud glas from claims against Gallery Lood om oud glas on any grounds by a third party, stating to have suffered damage from an article that you have ordered from Gallery Lood om oud glas, unless you will prove that Lood om oud glas is mandatorily liable for this damage.

Gallery Lood om oud glas shall not be liable for any damage caused by a deficiency which is the consequence of force majeure. Force majeure is present if the deficiency is a consequence of circumstances beyond the control of Gallery Lood om oud glas, by which are meant in any case: war or situations resembling war, insurrection, sabotage, boycott, strike, occupation, blockade, illness of our personnel, failings of suppliers and/or carriers of Gallery Lood om oud glas, government measures (including measures of foreign governments) such as prohibition of transport, import or production, natural disasters, bad weather, lightning, fire, explosions, and escape of dangerous substances or gases.

Nothing of the above is will be applicable in case of intent and/or serious fault of Gallery Lood om oud glas. You have to prove the intent and/or serious fault of Lood om oud glas. We can never be held liable for any damage about which you have informed Gallery Lood om oud glas in writing more than fourteen calender days after the discovery of the damage. Only damage suffered within two weeks after delivery of the article will be considered for indemnification.

Although we never encountered problems during our courses, working with glass is not without any riscs. The management of Galerie Lood om oud glas cannot accept any liability for possible damage or harm during our lessons.

Privacy

All personal information needed for your order will be stored in the client database of Gallery Lood om oud glas®, Brugstraat 5, 3621 AG Breukelen, the Netherlands.

For more information go to our separate privacy statement.

Disputes

In case of disputes the Dutch Law is applicable as well as possible European law.

Gallery Lood om oud glas

Nothing of this website can be used by third parties without authorisation of Paul Mitchell-online. All rights reserved.

In case of any questions, suggestions, concerns or complaints, please contact:

Gallery Lood om oud glas^®
Brugstraat 5
3621 AG  Breukelen
The Netherlands

Tel/Fax. +31.(0)346.257515
E-mail: saskia@loodomoudglas.nl
Website: www.loodomoudglas.nl